FAQ

Browse our collections, select your preferred color and quantity, add the item to your cart, and complete checkout using your preferred payment method.

Yes. You can place an order as a guest. However, creating an account lets you easily track orders, manage returns, and save your shipping information.

Once your order is successfully placed, you'll receive an order confirmation via email and SMS/WhatsApp (where available).

If your order has not yet been processed or shipped, please contact our customer support as soon as possible. We'll do our best to accommodate your request.

Yes. Orders can be cancelled before they are dispatched. Once shipped, cancellation is no longer possible.

Most orders are delivered within 1-5 business days, depending on your location.
Remote locations may require additional delivery time.
Shipping Policy

Once your order is shipped, you'll receive a tracking link via email or SMS. You can also track your order from your account inside My Orders.

Yes. COD is available for selected serviceable pin codes.
Additional verification may be required before dispatch.
Shipping Policy

Shipping charges (if applicable) are calculated during checkout.
Free shipping promotions may be available from time to time.
Shipping Policy

Our courier partner will usually attempt delivery again. If the package is returned to us after unsuccessful delivery attempts, our support team will assist you with the next steps.

We offer a 14-day return window from the date of delivery for eligible products.
Returned products must be:

• Unused
• Unwashed
• In original condition
• With all tags and packaging intact

Refund Policy

Log into your Shritara account, open your order, and submit a return request. Once approved, we'll guide you through the return process.
Refund Policy

Yes, Eligible products can be exchanged for another size or available variant, subject to stock availability.
Refund Policy

Approved returns are refunded as Store Credit, which can be used toward future purchases on Shritara.
Refund Policy

After we receive and inspect the returned product, Store Credit is typically issued within 7-10 business days.
Refund Policy

For hygiene and quality reasons, some products may not be eligible for return or exchange. Please refer to the product page or our Return & Refund Policy for details.
Refund Policy

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product
• An unboxing video (if available)

Our team will review the issue and arrange a suitable resolution.
Refund Policy

We accept:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Cash on Delivery (where available)

Yes, All payments are processed through trusted and secure payment gateways with industry-standard encryption.

Yes, A tax invoice is shared with your order confirmation and is also available from your account once your order is placed.

We make every effort to display accurate colors. However, slight variations may occur due to screen settings, lighting conditions, or photography.

Yes, We strive to display products as accurately as possible. Minor variations may occur due to handcrafted details or natural fabric characteristics.

Please follow the care instructions provided on the product page or garment label. Proper care helps preserve the fabric, color, and overall quality.

Click the Account icon and register using your email address, Google account or Facebook account.

Sign in to your account and visit My Orders to view your complete order history.

Only one promotional code can be applied per order unless otherwise specified.

Yes, We regularly launch festive offers, seasonal collections, and exclusive promotions.

Our customer support team is happy to help.
You can reach us through:

• Contact Form
• Email Support
• WhatsApp (if available)
• Social Media

We aim to respond within 24 business hours.
Contact Us